Accounting Specialist I - Billing/Return

Location: Allen, TX

Department: Accounting

Type: Full Time

Min. Experience: Mid Level

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for an Accounting Specialist I – with an emphasis on Billing/Return, who will be responsible for notifying merchants of receivables, maintain accounting records and support schedules, prepare reconciliations, prepare invoices, and process various accounting related responsibilities.

Essential duties and responsibilities include the following: 

  • Daily contact with merchants via email and phone regarding returned billings or other receivables
  • Prepare and send mail merge letters monthly
  • Close customer accounts or place/release funding holds
  • Process return billings resubmits
  • Point of contact for all accounts on funding hold due to billing return
  • Identify account setup corrections and facilitate changes
  • Work with other Forte departments to resolve merchant holds or billing returns
  • Detail comments on customer accounts
  • Monthly spreadsheets for close – monthly billing returns, write offs, transfers, resubs
  • Maintain YTD billing return receivables and work to clear all outstanding balances
  • Outside collection agency needs: maintain tracking, make placements, provide support
  • Prepare and record journal entries monthly
  • Complete month end close processes
  • Prepare bank reconciliations or other accounting reconciliations
  • Prepare reports to management of activity and analysis
  • Produce spreadsheets to upload into QuickBooks
  • Record accounting close items in QuickBooks
  • Process hold day changes and pricing changes
  • Process reserve releases
  • Record transfers related to reserve activity
  • Other Acct Department Trouble Ticket handling
  • Ongoing Business Process Improvements through documenting & automating
  • Maintain manual and electronic filing records
  • Interaction with customers (both internal and external)
  • Issue identification and troubleshooting
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Degree in Accounting or equivalent experience
  • 1-3 years of experience in an accounting function is preferred
  • Must have working knowledge of Microsoft Office products
  • Must have working knowledge of QuickBooks
  • Must have an understanding of accounting principles
  • Must have strong spreadsheet skills
  • Must have ability to learn proprietary systems quickly
  • Must have commitment to quality and customer service
  • Must have ability to work effectively under stressful working conditions
  • Must be able to work well independently or in a team environment
  • Must have ability to thrive in a fast paced, high energy work environment
  • Must be organized, responsible and reliable
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing
  • Must be able to communicate effectively under extreme pressure
  • Must possess excellent analytical and problem solving skills
  • Must have problem analysis and assessment skills
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