Credit Underwriting Manager

Location: Allen, TX

Department: Credit

Type: Full Time

Min. Experience: Manager/Supervisor

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for a Credit Manager who will be responsible for overseeing the activities of the Credit department, ensuring the merchant on-boarding process is in line with department guidelines following all policies and procedures.

Essential duties and responsibilities include the following. 

  • Manage Credit Analysts, Processor and Enrollment Supervisor and teams, including interns.
  • Ensure Credit Analysts, Processors and Enrollment teams have clear understanding of new or updated policies and procedures.
  • Conduct daily and weekly Credit meetings.
  • Develop and maintain budgeted employee appreciation and incentive plans, including providing feedback and motivating the team resulting in a high morale work environment.
  • Address and resolve employee relations duties including but not limited to concerns and issues, time-off requests, ensure department coverage, overtime, payroll approval and annual performance review duties.
  • Monitor Credit Analysts, Processors and Enrollment teams’ performance based on quantitative metrics.
  • Provide guidance to Credit Analysts, Processors and Enrollment for exceptions requested from merchants/ISOs that are out of the scope of the standard exceptions listed in the Underwriting Guidelines policy.
  • Assist merchants, ISO’s and Vertical Partners in resolution of escalated issues.
  • Develop, administer and maintain department Underwriting Guidelines policies and procedures.
  • Screen resumes and interview prospective candidates for employment within the Credit department.
  • Attend industry webinars to remain abreast of current trends including fraud, underwriting practices etc.
  • Accurately track and compile spreadsheets/ppt of data for department metrics.
  • Interact with various department managers regarding any escalations and ways to enhance inter-departmental functions, processes and hand-offs.
  • Identify system enhancement needs and updates and discuss new system updates with Web Development team, providing feedback post update.
  • Review merchant application packages, including analysis of financials, limit increases, OTLNs, and less day holds for approval or declination.
  • Work with internal compliance on data submissions and response summaries, including document productions for court subpoenas and other regulatory inquiries.
  • Provide recommendations to the VP, Operations for updates to the Underwriting Guidelines policy.
  • Assist and provide Credit Analysts and Processors with different alternatives to locating information, via the internet, to support the processing and underwriting analyses of an account.
  • Maintain vendor (Experian, Lexis Nexis, Equifax, etc.) relationships, identifying gaps with current processes and product offerings as needed by the Credit Department.
  • Continue to develop and enhance system and processes to meet auto-approval goals.
  • Work with Compliance on implementation efforts related to Third-Party Sender guidelines.
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have 3-5 years’ experience in a Manager role.
  • Bachelor’s degree in business is preferred.
  • Must have working knowledge of Microsoft Office, Word and Excel. 
  • Must attend internal trainings on management as scheduled.
  • Must have commitment to quality and customer service.
  • Must have ability to work effectively under stressful working conditions.
  • Must be able to work well independently or in a team environment.
  • Must have ability to thrive in a fast paced, high energy work environment.
  • Must possess strong leadership qualities.
  • Must have basic-intermediate math skills.
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
  • Must be able to communicate effectively under extreme pressure.
  • Must possess excellent analytical and problem solving skills.
  • Must possess the ability to research issues and resolve customers’ issues in a timely and appropriate manner.


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