Risk Analyst I

Location: Allen, TX

Department: Risk

Type: Full Time

Min. Experience: Entry Level

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for a Risk Analyst I who will be responsible for conducting reviews of the complex/unique situations regarding underwriting, chargeback and fraud patterns and make recommendations for actions to be taken towards resolutions.  Also responsible for ensuring Merchants are in compliance with ACH operating rules and regulations, the various card brand rules as well as Forte Payment Systems policies.

Essential duties and responsibilities include the following: 

  • Identify and articulate long-term solutions and strategic responses to chargeback issues, as well as friendly and real fraud.
  • Conduct competitive intelligence as to various organization initiatives and response to payment processing trends and chargebacks.
  • Monitor merchants’ ACH and credit card processing activities using various risk and chargeback monitoring tools.
  • Consistently monitor all merchants for potential chargeback and/or risk issues.
  • Work with merchants to develop and institute chargeback actions plans.
  • Educate merchant on violation/authorization issues including NACHA Operating Rules.
  • Identify and minimize loss.
  • Advise the organization on current trends, impending changes and developments in ACH and card association rules and regulations.
  • Proficient with computers coupled with excellent research skills.
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Familiarity with a variety of the field's concepts, practices, and procedures is required. Relies on experience and judgment to plan and accomplish goals.

  • Minimum of 2 years Risk Department experience in the payment processing industry.
  • Bachelor’s degree is preferred.
  • Effective written and verbal communications skills including an ability to communicate with account executives, merchant and the Risk team.
  • A solution based mindset focusing on problem solving and root cause analysis.
  • The ability to address problems and implement highly effective solutions with a sense of urgency and assertiveness.
  • Understanding of chargebacks, workflows, reason codes and other payment-related procedures.
  • Strong ability to manage difficult situations with customers coupled with and expertise in answering inquiries and providing information.  
  • The ability to de-escalate difficult situations.
  • 2-3 years of risk monitoring/chargeback management experience including creating and implementing chargeback action plans.
  • 3-5 year of direct experience in the payment processing field.
  • Knowledge of NACHA Operating Rules preferred.

 

 

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