Technical Business Analyst

Location: Allen, TX

Department: Product Management

Type: Full Time

Min. Experience: Experienced

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for a Technical Business Analyst who will be responsible for driving realization of the product vision across Forte’s service domains through creation of effective features and user stories.  Own and maintain product documentation by refining processes, products, features and function capabilities.

Essential duties and responsibilities include the following:

  • Evaluate existing Forte products and solutions (Checkout, REST, Terminal (POS), Mobile) to identify areas of improvements and enhancements leveraging experience and historical data.
  • Define requirements for various integrations to third party (processor integration definitions).
  • Study and document existing system/integrations.
  • Coordinate with internal and third-party development teams on requirement review, design implementation and testing activities.
  • Track and manage requirements for enhancement requests across assigned products working with the requestor on identifying the problem and coming up with the solution based on the system function.
  • For managed systems, document existing behavior, propose new software solutions, identify critical needs, maintain knowledge of system databases, tables, interfaces and platform configurations, and involve in all aspects of system planning and support.
  • Responsible for ensuring specifications are complete, comprehensive, technically feasible, in alignment with system capabilities, conform with IT and regulatory standards, and follow consistent documentation practices.
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in STEM, a similar technical field of study or equivalent practical experience is desired.
  • Demonstrate (from prior experience or otherwise) ability to learn a new business domain and technologiesapplicationsystems both quickly and comprehensively.
  • Must have proven experience accurately analyzing and troubleshooting a variety of systems applications as well as escalating issues to vendors and working directly with vendor support staff to resolve concerns.
  • Self-starter with ability to balance a sense of urgency against measured thinking and attention to detail.
  • Previous experience in electronic payment systems or applications and the ability to learn and operate applications preferred. (Card processing, ACH, Billing systems, Processor integrations)
  • Strong analytical skills and the ability to work both independently and with a team.
  • Effective verbal, written, and interpersonal communication skills with the ability to clearly present suggestions and information.
  • Excellent time management, organizational, and problem-solving skills.
  • Ability to manage competing priorities across multiple projects and timely deliver to meet scheduled deadlines.
  • Experience working in an SDLC is required:  Waterfall, iterative, Agile.
  • Prior development/technical support experience is desired.
  • Familiarity with Web services and other API concepts is desired.
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
  • Must be able to communicate effectively under extreme pressure.
  • Must possess excellent analytical and problem solving skills.
  • Must have problem analysis and assessment skills.
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