Product Manager

Location: Allen, TX

Department: Product Management

Type: Full Time

Min. Experience: Mid Level

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for a Product Manager who will be responsible for driving the vision, strategy and roadmap of products across Forte’s service domains and be the voice of the customer. This includes leading the organizational research and development of innovative products, services and solutions through market, competition and customer segment analysis and identify value propositions to the product portfolio with the end customer in mind.  Be the expert on Forte’s Bill pay and subscription billing solutions and plan for continuous improvement, better product performance and taking Forte to the next level.

Essential duties and responsibilities include the following: 

  • Act as the SaaS champion, evangelizing the vision effectively to build innovative products for our customers.
  • Lead collaboration sessions, gather information from multiple sources (market, customers, internal stakeholders, executives) and turn incomplete, conflicting or ambiguous inputs into solid action plans.
  • Do whatever it takes to make your product and team successful (performing market and competition analysis, identifying opportunities, obtaining buy-in from executives and stakeholders, coming up with creative and cost-effective solutions, communicating with delivery teams, defining go-to market plans, training internal/external users on product features, trouble shooting issues to find root cause).
  • Play an advisory role during the implementation of the product/enhancement and ensure that delivery aligns with business vision and provides superior customer experience.
  • Responsible for extending monetization strategy (subscription systems, tools, and billing integrations)
  • Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in a related field.
  • At least 5 years of product development experience with a few specifically in product management.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment.
  • An ability to adjust messaging according to the audience, from going deep into the technical design and implementation of a solution to providing an overview of product strategy and proposition to executives, management, clients and partners.
  • Excellent writing, verbal communication, and data presentation skills.
  • Experience building, launching and monitoring various SaaS (Software as a service) products
  • Experience in payments, Billing solution, e-commerce, and web-oriented high-technology products is desired.
  • Direct domain experience working with subscription, transactional or e-commerce products is desired.
  • Product management experience working with APIs in a fintech business preferred.
  • Keen analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business cases, attention to detail is desired.
  • Understanding and practice with product management methodologies, especially those that support agile software development environments is preferred.
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing.
  • Must be able to communicate effectively under extreme pressure.
  • Must possess excellent analytical and problem solving skills.
  • Must have problem analysis and assessment skills.

 

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