Risk Specialist I

Location: Allen, TX

Department: Risk

Type: Full Time

Min. Experience: Entry Level

Forte Payment Systems is a professional high-tech company that provides merchant accounts and payment processing solutions.  Our work environment is not like most.  Don’t mistake our casual easy-going attitude for laziness.  We work hard, but we also know that people are more productive when they are happy.  Hard work is rewarded with competitive salaries, an extensive benefits package and fun activities such as office game tournaments, family picnics, monthly lunches and more.

We are looking for a Risk Specialist I who will be responsible for assisting the Risk Analysts with their day-to-day responsibilities to ensure the minimal amount of time is required for each Risk review and credit card dispute.  This includes, but is not limited to, working with the merchant to request and obtain documents, such as proof of authorizations, pulling daily reports and placing in que.  The position may also entail the monitoring of merchant accounts for funding returns on both ACH and Credit Cards to mitigate losses, ensuring accurate follow-up on credit card documentation and submission.

Essential duties and responsibilities include the following:

Request proof of authorizations and contracts credit card chargebacks/retrievals
Communicate via phone and email with merchant
Ensure all required information is submitted for credit card disputes
Upload documentation received within time frame allotted
Pull daily reporting for review and processing
Assist Risk Analysts with obtaining any and all documents that may be needed on an account
Review accounts for charge-backs/Risk potential
Placement on funding hold/removal of funding hold
Monitoring accounts with returns for potential Risk and assign for Risk Reviews, as needed
Monitor and work assigned trouble tickets
Referral of potential loss merchants to Risk Analyst for risk review
Issue identification and troubleshooting
Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have working knowledge of Microsoft Office products
  • Excellent Microsoft Excel Skills
  • Must have ability to learn proprietary systems quickly
  • Ability to handle difficult situations calmly and professionally
  • Must have commitment to quality and customer service
  • Must have ability to work effectively under stressful working conditions
  • Must be able to work well independently or in a team environment
  • Must have ability to thrive in a fast paced, high energy work environment
  • Must be organized, responsible and reliable
  • Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing
  • Must be able to communicate effectively under extreme pressure
  • Must possess excellent analytical and problem solving skills
  • Must have problem analysis and assessment skills
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